Do you have an issue that requires you to reach out to MTN customer care directly and you are confused about how to go about it? There are numerous ways you can reach out directly to MTN customer care and the good thing is that they are always willing to help you out.
However, this can only be possible if you know ways to reach out to them directly without visiting any of their physical branches. You should keep in mind that some issues can’t be resolved by calling MTN customer care direct and you would have to visit the nearest physical MTN office for your case to be resolved.
In this article, I would give you a step-by-step guide on how to call MTN customer care directly and achieving your desired result.
How To Contact MTN Customer Care
As stated previously, there are numerous ways of contacting MTN customer care directly without breaking a sweat. The processes are simple and very effective.
Below, are some of the ways you can directly contact MTN customer care:
Contact Them Through the MTN Customer Care Line
This is usually the easiest and most effective way of directly contacting the MTN customer care. You should keep in mind that there are three lines available if you wish to contact MTN customer service.
These three lines are for those calling with MTN line, those calling from other network services, and those calling from outside the shores of Nigeria.
- If you are calling using an MTN line, all you have to do is dial “180”.
- If you are calling using other networks dial 08031000180.
- If you are calling from outside the shores of Nigeria, all you have to do is call +2348031000180.
As soon as you dial the above-listed numbers, you can contact the MTN representative through the help of Zigi, an MTN chat and voice bot. The good thing is that the representatives are always more than glad to help out.
Contact MTN Customer Care on Whatsapp
Another of the easiest way of reaching out directly to MTN customer care is through Whatsapp. With the help of Zigi, an MTN chat, and voice bot, you can easily contact an agent that would be of help.
Through Social Media Platforms
You can also directly drop your inquiries and problems on MTN social media platforms like Facebook, Twitter, and other platforms and your issues would be attended to immediately.
However, ensure that it’s MTN’s correct platform before laying your complaints as there are numerous parody accounts on social media apps.
MTN Live Chat
This is another way of directly contacting MTN customer care. The good thing about this procedure is that you can live chat with MTN, whether you are using the MTN app or just the website. Once you are chatting live with MTN, you can directly communicate your issues to them and in turn, receive a solution.
Conclusion
There are numerous ways of contacting MTN customer care directly and your pending issues would be attended to; however, there are situations where you might have to visit an MTN physical office to be attended to.